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Tags: [[tag:jd]] [[tag:BenchCo]] [[tag:DataAnalyst]] [[tag:OperationsAnalyst]] Operations Planning Analyst What’s Bench? Check us out in Medium, Betakit, Financial Post, Fintech Impact, Perkins + Will, BC Business, our Instagram, and our Blog. We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. Our mission is to make a profound difference in the quality of life of one million people, by removing the financial complexity of entrepreneurship. Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between doing their books and running their businesses. Bench solves this dilemma by taking bookkeeping off of their hands. Learn more about us on our About page. We’re growing fast, and we’re looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what it’s like to work at Bench! What does the Business Operations department look like? The Business Operations team sits at the intersection of systems and analytics across all teams at Bench. Within BizOps, the Operations Planning Analyst will play a leading role in devising the staffing strategy to enable Bench to deliver on its lofty ambitions. With half of Bench’s headcount dedicated to operations, you will be in charge of analyzing and managing the organization’s capacity strategy and its relation to Bench’s long term growth plans. This requires an aptitude for numbers and an ability to spot and adapt to trends at a drop of a hat. Reporting to our Manager of Operations Analytics, you will have the opportunity to hone your skill set with the support of a high-performing, collaborative team. You will dive into the action and not only help us diagnose problems and identify opportunities, but help the company tackle them head-on. You’ll be an influencer and a key contributor to driving the success & growth of a company that's changing what's possible in the industry. Are you up for the challenge? What you’ll be getting up to: Weekly Capacity Management Coordinating with Business Unit Owners to plan hiring and transition schedules for Operations associates Planning and managing the capacity implications of new sales and operations initiatives across multiple departments Systems and Analytics Optimization Owning and driving the success of capacity management within Operations through the optimization and maintenance of capacity planning tools Analyzing and executing opportunities to optimize client allocation and staffing management, enabling decentralized and automated decision making systems Enabling business leaders to speak and act confidently within capacity planning through the adoption of processes and automation, creation of educational documentation, and development of analysis Strategic Alignment Creating clear and visible relationships between capacity management and medium to long term financial planning activities and targets Working in partnership with Operations leaders to develop strategies that meet Bench’s long term profitability target Ad-hoc Analysis Developing dashboards and ad-hoc analyses for capacity related enquiries Collaborating with BizOp’s Systems and Processes team, as well as, Bench’s Analytics Engineering team to develop stronger systems and data structures to support capacity reporting Team Development Support planning team and other planning specialists to perform capacity planning activities with a high degree of accuracy and autonomy To be successful in this role, you’ll need to have: 2 years+ of experience in planning, consulting, strategy, business intelligence or a related field Experience or familiarity with SQL and Amazon Redshift Experience translating complex business problems into clear drivers and structured models Excellent Excel / Google Sheets skills Exceptional analytical skills and intuition Comfort working with quantitative and qualitative data Experience communicating recommendations effectively to senior leadership It could be an even better fit if you: Experience or familiarity with strategic workforce planning Extra bonus points if you have: Experience or familiarity with Tableau or other BI visualization tools Experience or familiarity with JIRA and agile methodologies The extra details: This is a full-time permanent position because we want to spend lots of time with your wonderful self! This position offers an extended benefits package that includes health, dental, and vision. In addition, all Benchmates have access to Inkblot Therapy, our virtual counselling service to support mental wellbeing, and Bravely, our confidential, on-demand, 1:1 professional coaching service. At Bench we share information freely and openly whenever possible. The salary range for this role is $58,000 - $72,000. Stock options will also be a part of the total compensation package. Our office has gone fully remote! We’ll set you up with everything you need to work from home, from day one. Everyone has their own unique talents. Even if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your application. We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less. At Bench, we don’t stand for tokenism. We stand for representation.
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