Tags: jd thinkific DataAnalyst
As a Data Analyst, Product, you will be an integral support to the Product organization as they work to execute the Product vision. You’ll be a key part of the Data team, with a dedicated focus on Customer Analytics—think analyzing user flows, funnels, feature usage, and customer feedback. You will aim to identify patterns in user behaviour and derive insights and themes that will influence the Product roadmap, connecting to stakeholders on the Product Management, Design, and Marketing teams in the process.
In this role, you will:
- Analyze customer data, generate insights, and find opportunities related to the early and ongoing success of our Course Creators
- Ensure that product usage data is structured, organized, and accessible to stakeholders and build out reporting capabilities for accurately tracking key metrics
- Research and analyze user flows, funnels, activation, retention, and qualitative feedback to derive insights and themes and present opportunities to the Product team
- Assess the sensitivity and opportunity of building out new features and enhancing existing ones
- Champion the use of data for decision making through knowledge sharing, data literacy education, and training programs
- Perform a variety of ad-hoc analyses and proactively identify areas of opportunity for different business units
- Contribute to and support the data strategy across the business
To be successful in this role, you must:
- Have 4+ years of working experience in a data analysis or similar role in a SaaS?/tech environment
- Understand and have an interest in mapping data to the customer journey and influencing business decisions
- Be organized and detail-oriented, with the ability to think critically and analytically
- Demonstrate a solid understanding of statistical and data modelling concepts
- Have experience accessing, transforming, and analyzing data from a variety of sources
- Possess proficiency in SQL and Excel
- Display strong communication skills and the ability to convey the results of an analysis using dashboards and both written and verbal reports
- Be able to work independently in a fast-changing environment
- Have a solid understanding of experimentation and A/B testing principles
You might be the person we’re looking for if you:
- Are eager to learn and grow—you’ve likely attended post-secondary education, continue to seek opportunities to level up your skills or have equivalent professional experience in a similar role
- Are knowledgeable in key SaaS? metrics
- Hold a passion for learning and professional growth
- Understand and have an interest in product management and marketing
- Have previous experience with Amplitude, Mixpanel, or a similar tool
- Are comfortable working with at least one BI tool such as Mode, Tableau, or Looker
Bonus points if you:
- Have familiarity with data techniques in Python and/or R
- Are comfortable with ETL tools and techniques
About us:
We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.
Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we’re building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 40,000 course creators and more than 10 million students, and these numbers are growing each day!